Shipping Policy – Free Worldwide | Rossetti Art

Production & Shipping

Your Canvas Print will be produced and shipped from the nearest facility to ensure faster delivery and avoid customs fees.

• Facilities: United States, UK, Canada, Australia, China, and Europe.
• EU orders are produced in the Czech Republic and Spain, UK orders are produced locally in the UK.
• Acrylic Prints are produced on 3 mm high-gloss acrylic and shipped directly from our own facilities.
• You will receive a tracking link once your order ships.

Destinations with Free Shipping

Australia, Canada, Europe, New Zealand, UK, USA.

Destinations with Shipping

Rest of the World — we also ship to destinations outside the list above. Shipping costs for these destinations may apply and will be shown at checkout before you complete your order. Contact us if you don't see your country and we'll confirm shipping availability.

Please note: orders shipped to Rest of the World destinations are final sale and not eligible for a standard return if you simply change your mind. However, if the item arrives damaged, defective, or is delivered to the wrong address due to our error, we will replace it — the same as for orders shipped to the destinations with free shipping listed above.

Returns & Refunds

• You have 30 days (Canvas Prints) or 14 days (Acrylic Prints) after receiving your item to request a return, for orders shipped to Australia, Canada, Europe, New Zealand, UK, and USA.
• To be eligible, the item must be in its original condition—unused, with tags, and in its original packaging. A receipt or proof of purchase is required.
• Oversized prints are final sale: any canvas or acrylic print with a side of 40 in / 100 cm or more (for example 40 × 40 in, 40 × 32 in, 50 × 40 in, 48 × 48 in and larger) is made to order and cannot be returned once production has begun, except in cases of shipping damage, a manufacturing defect, or incorrect delivery. See our Return & Refund Policy for full details.
• Rest of the World destinations: orders shipped outside Australia, Canada, Europe, New Zealand, UK and USA are final sale and not eligible for a standard return if you change your mind. If the item arrives damaged, defective, or is delivered to the wrong address due to our error, we will replace it, the same as our other destinations.

Return Shipping Costs

• Unless the item arrives defective, damaged, or incorrect, the customer is responsible for arranging and covering all return shipping costs.
• The customer must choose the courier/shipping company, pay for the service, and provide a valid tracking number.
• Rossetti Art is not responsible for coordinating the return shipment on the customer's behalf.

Return Authorization (RMA)

• To start a return, email us at support@rossettiart.com within 30 days (Canvas Prints) or 14 days (Acrylic Prints) of delivery.
• Once approved, you'll receive return instructions.
• The item must be shipped back within 14 days of approval.
• A valid tracking number is required for all returns.
• Returns sent without an approved RMA or without a valid tracking number may be declined.

Damages & Issues

You must report shipping damage within 7 days of delivery. Please send us all 4 of the following photos to support@rossettiart.com: a close-up photo showing the damage in detail, a photo of the entire product, a photo of the entire outer shipping box/package, and a clear photo of the shipping label.

Colour differences and personal taste are not defects. Slight colour or brightness differences compared with your screen, or deciding that a piece does not suit your space, are handled under the standard return terms above, not as a damage claim.

Australia, Canada, Europe, New Zealand, UK and USA: in line with our sustainability commitment, once all 4 photos are received we may offer a free replacement or a full refund without requiring the item to be returned. After approval, you may either keep the item or donate it to someone in need.

Rest of the World: once all 4 photos are received, we will offer a free replacement without requiring the item to be returned. After approval, you may either keep the item or donate it to someone in need. A refund is not available for Rest of the World destinations; a replacement resolves the claim.

Replacement items. The replacement settles the original claim and cannot be returned because you changed your mind or it doesn't fit your space. If the replacement itself arrives damaged, it is covered in the same way.

Exchanges

The fastest way to get another item is to return the original and place a new order once approved.

Refunds

• Refunds are assessed on receipt and inspection of the returned item, not on the date it is shipped back. We will notify you once your return is received and inspected. If approved, you'll receive a refund to your original payment method within 5–7 business days.
• Please note: banks and card providers may take additional time to process the refund.

Customs & Import Taxes

No Import Taxes
No import duties apply for Canvas Print shipments to the United States, Canada, Europe, the United Kingdom, Australia, and New Zealand.

Rest of the World
For all other destinations, import taxes may apply according to local laws, and any such charges are the responsibility of the customer.

Delivered but Not Received

• If the carrier delivered the package to a different address than the one you provided (carrier error): full refund or replacement within 3 business days.
• Correct address with proof of delivery: refund requests may be denied.
• Buyer refusal or failure to receive: refunds will be denied. This includes packages returned to us because of an incomplete or incorrect address (see Package Returned to Sender below).

Package Returned to Sender (RTS)

• If a package is returned to us because it could not be delivered to the address provided—including refused delivery, an incomplete or incorrect address, or a delivery address disputed or changed after the order has already shipped—this will be treated as a customer-caused return, and a full refund cannot be issued.
• Please make sure your address includes any apartment, unit or floor number. We are not responsible for delivery failures caused by missing address details.
• If the carrier reports a delivery problem, we will contact you by email and, where a mobile number is provided, by text message. If we do not receive a response within 7 days, the package may be returned to us and this Section applies.
• We are happy to reship the order once the correct delivery details have been confirmed. A reshipping fee will apply, calculated according to the actual cost of sending the order again. We will confirm the exact amount before the order is reshipped.
• If a refund is requested instead of reshipment, the actual outbound and return shipping costs charged to us will be deducted from the order total. The remaining balance will then be refunded.

Shipping

• Production facilities: China.
• Free worldwide shipping via DHL or FedEx.
• Shipping time: 8–10 business days (by air ✈️), regardless of size.

Returns 🚫

No returns are accepted, as these pieces are handmade and created exclusively for you.

In Case of Damage

You must report shipping damage within 7 days of delivery. Please send us all 4 of the following photos to support@rossettiart.com: a close-up photo showing the damage in detail, a photo of the entire product, a photo of the entire outer shipping box/package, and a clear photo of the shipping label. Once all 4 photos are received, a full refund will be issued within 3 business days.

Delivered but Not Received

• If the carrier delivered the package to a different address than the one you provided (carrier error): full refund or replacement within 3 business days.
• Correct address with proof of delivery: refund requests may be denied.
• Buyer refusal or failure to receive: refunds will be denied. This includes packages returned to us because of an incomplete or incorrect address.

The Package Returned to Sender (RTS) terms above also apply to Original Paintings.

Customs & Import Taxes

🇺🇸🇨🇦 Shipping to the USA & Canada
Orders shipped to the United States and Canada include all applicable taxes and import duties in the final price. No additional fees or customs charges will be required upon delivery — everything is fully covered by Rossetti Art.

🌍 Shipping Worldwide (Outside USA & Canada)
Buyers outside the United States and Canada are responsible for any applicable customs duties, import taxes, or fees that may apply in their country. Many countries apply favorable tax rules for importing authentic works of art — in most cases this charge is low, typically around 7% of the total value, though the final rate is determined by the destination country's authorities.

Shipping

• Production facilities: China.
• Free worldwide shipping via DHL or FedEx.
• Shipping time: 8–10 business days (by air ✈️).

Returns 🚫

No returns are accepted, as each sculpture is handmade.

In Case of Damage

You must report shipping damage within 7 days of delivery. Please send us all 4 of the following photos to support@rossettiart.com: a close-up photo showing the damage in detail, a photo of the entire product, a photo of the entire outer shipping box/package, and a clear photo of the shipping label. Once all 4 photos are received, a full refund will be issued within 3 business days.

Delivered but Not Received

• If the carrier delivered the package to a different address than the one you provided (carrier error): full refund or replacement within 3 business days.
• Correct address with proof of delivery: refund requests may be denied.
• Buyer refusal or failure to receive: refunds will be denied. This includes packages returned to us because of an incomplete or incorrect address.

The Package Returned to Sender (RTS) terms above also apply to Modern Sculptures.

Customs & Import Taxes

🇺🇸🇨🇦 Shipping to the USA & Canada
Orders shipped to the United States and Canada include all applicable taxes and import duties in the final price. No additional fees or customs charges will be required upon delivery — everything is fully covered by Rossetti Art.

🌍 Shipping Worldwide (Outside USA & Canada)
Buyers outside the United States and Canada are responsible for any applicable customs duties, import taxes, or fees that may apply in their country.