Shipping Policy – Free Worldwide | Rossetti Art

Rossetti Art – Shipping Policy

📌 Canvas Prints

Production & Shipping

Your Canvas Print will be produced and shipped from the nearest facility to ensure faster delivery and avoid customs fees.

Production Facilities:
USA, UK, Canada, Australia, Europe
(EU orders are produced in the Czech Republic. UK orders are produced locally in the UK.)

You will receive a tracking link once your order ships.

Destinations Covered

Australia, Austria, Belgium, Bulgaria, Canada, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Romania, Slovenia, Spain, Sweden, Switzerland, UK, USA.
📩 For other countries, please contact us.

Production Time ⏳

3–5 business days

Shipping Time 🚀

5–10 business days

📌 Returns & Refunds (Canvas Prints)

1. Standard Canvas Prints — 30-Day Return Policy

You have 30 days after receiving your item to request a return.
The item must be:

  • In its original condition

  • Unused, with all tags

  • In the original packaging

  • Accompanied by proof of purchase

2. Oversized Canvas Prints — Non-Returnable

Oversized products cannot be returned due to international freight restrictions, high dimensional-weight shipping costs, custom packaging, and high risk of damage during reverse shipping.

Oversized Sizes:

  • Square: 36×36 in (90×90 cm) and above

  • Vertical / Horizontal: 32×48 in (80×120 cm) and above

These items are final sale.

3. Return Shipping Costs

Unless the item is defective, damaged, or incorrect:

  • The customer is responsible for arranging the courier

  • The customer must cover all shipping costs

  • A valid tracking number is required

  • Rossetti Art is not responsible for coordinating or arranging the return shipment

4. Return Authorization (RMA)

To start a return, email us at:
📧 support@rossettiart.com
within 30 days of delivery.

After approval:

  • The item must be shipped back within 14 days

  • You must provide a tracking number

  • You are responsible for choosing the courier and ensuring safe delivery

5. Damages & Issues

To support sustainability, Rossetti Art may issue a full refund without requiring a return.

To qualify:

Email clear photos of the item to:
📧 support@rossettiart.com

Once approved, you may keep or donate the item.

📦 Received a damaged item or did not receive your order? See our Damaged or Not Received guide for step-by-step instructions.

6. Exchanges

The fastest way to get another item is to return the eligible one first.
Once approved, you may place a new order.

7. Refunds

You will be notified once your return is received and inspected.
If approved, a refund will be issued to your original payment method within 5–7 business days.
Banks and card providers may require additional processing time.

8. Delivered but Not Received

  • If delivered to the wrong address, we will refund or replace the order within 3 business days.

  • If delivered to the correct address with valid proof (e.g., tracking), refunds may be denied.

  • If the buyer refuses or fails to receive the order, refunds cannot be issued.

9. Package Returned to Sender (RTS)

  • If a package is returned to us because it could not be delivered to the address provided—including refused delivery, an incomplete or incorrect address, or a delivery address disputed or changed after the order has already shipped—this will be treated as a customer-caused return, and a full refund cannot be issued.
  • We are happy to reship the order once the correct delivery details have been confirmed. A reshipping fee will apply, calculated according to the actual cost of sending the order again. We will confirm the exact amount before the order is reshipped.
  • If a refund is requested instead of reshipment, the actual outbound and return shipping costs charged to us will be deducted from the order total. The remaining balance will then be refunded.

🎨 Original Paintings

Production Time ⏳

2 weeks

Shipping 🚀

Free worldwide shipping via DHL or FedEx.

  • Rolled Canvas: 8–10 business days (air ✈️)

  • Stretched Canvas & Frame (up to 71"×71"): 8–10 business days (air ✈️)

  • Oversized (79″×79″ and above): 20–50 business days (sea 🚢).
    ✈️ Expedited air shipping available upon request.

Returns 🚫

No returns are accepted, as each piece is handmade and custom-created.

Damage in Transit

Full refund within 3 business days upon valid proof (photo evidence or courier report).

Delivered but Not Received

  • Wrong address → full refund or replacement within 3 business days

  • Correct address with delivery proof → refund may be denied

  • Buyer refusal or failure to receive → refunds denied

📦 Did your item arrive damaged or was it not delivered? See our Damaged or Not Received guide.

Customs & Import Taxes

Buyers are responsible for any import duties.

🗿 Modern Sculptures

Production Time ⏳

2–3 weeks

Shipping 🚀

Free worldwide shipping via DHL or FedEx.
Shipping time: 8–10 business days (air ✈️)

Returns 🚫

No returns are accepted, as each sculpture is handmade.

Damage in Transit

Full refund within 3 business days with valid proof.

Delivered but Not Received

Same policies as Original Paintings.

Customs & Import Taxes

Buyers are responsible for any applicable customs fees.

📦 Shipping Address Policy

Please ensure your shipping address is accurate and complete at checkout.

For security and insurance reasons, we cannot modify the shipping address after an order has been placed.

👉 If you entered an incorrect address, you must cancel the order and place a new order with the correct shipping details.

Orders are always shipped exactly to the address provided at checkout.