Shipping Policy – Free Worldwide | Rossetti Art
Rossetti Art – Shipping Policy
📌 Canvas Print
Production & Shipping
Your Canvas Print will be produced and shipped from the nearest facility to ensure faster delivery and avoid customs fees.
Facilities: United States, UK, Canada, Australia, and Europe.
EU orders are produced in the Czech Republic, UK orders are produced locally in the UK.
You will receive a tracking link once your order ships.
Destinations Covered
Australia, Austria, Belgium, Bulgaria, Canada, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, New Zealand, Norway, Poland, Romania, Slovenia, Spain, Sweden, Switzerland, UK, USA - Worldwide (Contact us if you do not see your country.)
Production Time ⏳
3–5 business days
Shipping 🚀
5–10 business days
Returns & Refunds
- You have 30 days after receiving your item to request a return.
- To be eligible, the item must be in its original condition—unused, with tags, and in its original packaging. A receipt or proof of purchase is required.
Return Shipping Costs
- Unless the item arrives defective, damaged, or incorrect, the customer is responsible for arranging and covering all return shipping costs.
- The customer must choose the courier/shipping company, pay for the service, and provide a valid tracking number.
- Rossetti Art is not responsible for coordinating the return shipment on the customer’s behalf.
Return Authorization (RMA)
- To start a return, email us at support@rossettiart.com within 30 days of delivery.
- Once approved, you’ll receive return instructions.
- The item must be shipped back within 14 days of approval.
- A valid tracking number is required for all returns.
Damages & Issues
You must report shipping damage within 48 hours of delivery. Please send us all 4 of the following photos to support@rossettiart.com: a close-up photo showing the damage in detail, a photo of the entire product, a photo of the entire outer shipping box/package, and a clear photo of the shipping label.
In line with our sustainability commitment, once all 4 photos are received we may offer a full refund without requiring the item to be returned. After approval, you may either keep the item or donate it to someone in need.
Exchanges
The fastest way to get another item is to return the original and place a new order once approved.
Refunds
- We will notify you once your return is received and inspected. If approved, you’ll receive a refund to your original payment method within 5–7 business days.
- Please note: banks and card providers may take additional time to process the refund.
Customs & Import Taxes
No import duties apply for Canvas Print shipments to the United States, Canada, Europe, the United Kingdom, Australia, and New Zealand. For all other destinations, import taxes may apply depending on the destination country, and any such charges are the responsibility of the customer.
🎨 Original Paintings
Production Time ⏳
2 weeks
Shipping 🚀
- Free worldwide shipping via DHL or FedEx.
- Shipping time: 5–10 business days (by air ✈️), regardless of size.
Returns 🚫
No returns are accepted, as these pieces are handmade and created exclusively for you.
In Case of Damage
You must report shipping damage within 48 hours of delivery. Please send us all 4 of the following photos to support@rossettiart.com: a close-up photo showing the damage in detail, a photo of the entire product, a photo of the entire outer shipping box/package, and a clear photo of the shipping label. Once all 4 photos are received, a full refund will be issued within 3 business days.
Delivered but Not Received
- Wrong address: full refund or replacement within 3 business days.
- Correct address with proof of delivery: refund requests may be denied.
- Buyer refusal or failure to receive: refunds will be denied.
Customs & Import Taxes
🇺🇸🇨🇦 Shipping to the USA & Canada
Orders shipped to the United States and Canada include all applicable taxes and import duties in the final price. No additional fees or customs charges will be required upon delivery — everything is fully covered by Rossetti Art.
🌍 Shipping Worldwide (Outside USA & Canada)
Buyers outside the United States and Canada are responsible for any applicable customs duties, import taxes, or fees that may apply in their country. Many countries apply favorable tax rules for importing authentic works of art — in most cases this charge is low, typically around 7% of the total value, though the final rate is determined by the destination country's authorities.
🗿 Modern Sculptures
Production Time ⏳
2–3 weeks
Shipping 🚀
- Free worldwide shipping via DHL or FedEx.
- Shipping time: 5–10 business days (by air ✈️).
Returns 🚫
No returns are accepted, as each sculpture is handmade.
In Case of Damage
You must report shipping damage within 48 hours of delivery. Please send us all 4 of the following photos to support@rossettiart.com: a close-up photo showing the damage in detail, a photo of the entire product, a photo of the entire outer shipping box/package, and a clear photo of the shipping label. Once all 4 photos are received, a full refund will be issued within 3 business days.
Delivered but Not Received
- Wrong address: full refund or replacement within 3 business days.
- Correct address with proof of delivery: refund requests may be denied.
- Buyer refusal or failure to receive: refunds will be denied.
Customs & Import Taxes
🇺🇸🇨🇦 Shipping to the USA & Canada
Orders shipped to the United States and Canada include all applicable taxes and import duties in the final price. No additional fees or customs charges will be required upon delivery — everything is fully covered by Rossetti Art.
🌍 Shipping Worldwide (Outside USA & Canada)
Buyers outside the United States and Canada are responsible for any applicable customs duties, import taxes, or fees that may apply in their country.