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Continue shoppingYour Canvas Print will be produced and shipped from the nearest facility to ensure faster delivery and avoid customs fees.
Production Facilities:
USA, UK, Canada, Australia, Europe
(EU orders are produced in the Czech Republic. UK orders are produced locally in the UK.)
You will receive a tracking link once your order ships.
Australia, Austria, Belgium, Bulgaria, Canada, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Romania, Slovenia, Spain, Sweden, Switzerland, UK, USA.
📩 For other countries, please contact us.
3–5 business days
5–10 business days
You have 30 days after receiving your item to request a return.
The item must be:
In its original condition
Unused, with all tags
In the original packaging
Accompanied by proof of purchase
Oversized products cannot be returned due to international freight restrictions, high dimensional-weight shipping costs, custom packaging, and high risk of damage during reverse shipping.
Oversized Sizes:
Square: 36×36 in (90×90 cm) and above
Vertical / Horizontal: 32×48 in (80×120 cm) and above
These items are final sale.
Unless the item is defective, damaged, or incorrect:
The customer is responsible for arranging the courier
The customer must cover all shipping costs
A valid tracking number is required
Rossetti Art is not responsible for coordinating or arranging the return shipment
To start a return, email us at:
📧 support@rossettiart.com
within 30 days of delivery.
After approval:
The item must be shipped back within 14 days
You must provide a tracking number
You are responsible for choosing the courier and ensuring safe delivery
To support sustainability, Rossetti Art may issue a full refund without requiring a return.
To qualify:
Email clear photos of the item to:
📧 support@rossettiart.com
Once approved, you may keep or donate the item.
The fastest way to get another item is to return the eligible one first.
Once approved, you may place a new order.
You will be notified once your return is received and inspected.
If approved, a refund will be issued to your original payment method within 5–7 business days.
Banks and card providers may require additional processing time.
2 weeks
Free worldwide shipping via DHL or FedEx.
Rolled Canvas: 8–10 business days (air ✈️)
Stretched Canvas & Frame (up to 71"×71"): 8–10 business days (air ✈️)
Oversized (79″×79″ and above): 20–50 business days (sea 🚢).
✈️ Expedited air shipping available upon request.
No returns are accepted, as each piece is handmade and custom-created.
Full refund within 3 business days upon valid proof (photo evidence or courier report).
Wrong address → full refund or replacement within 3 business days
Correct address with delivery proof → refund may be denied
Buyer refusal or failure to receive → refunds denied
Buyers are responsible for any import duties.
2–3 weeks
Free worldwide shipping via DHL or FedEx.
Shipping time: 8–10 business days (air ✈️)
No returns are accepted, as each sculpture is handmade.
Full refund within 3 business days with valid proof.
Same policies as Original Paintings.
Buyers are responsible for any applicable customs fees.
Please ensure your shipping address is accurate and complete at checkout.
For security and insurance reasons, we cannot modify the shipping address after an order has been placed.
👉 If you entered an incorrect address, you must cancel the order and place a new order with the correct shipping details.
Orders are always shipped exactly to the address provided at checkout.
