Return & Refund Policy Rossetti Art

📌 Print Wall Art (Canvas Prints)

1. Standard Canvas Prints — 30-Day Return Policy

You have 30 days after receiving your item to request a return.

To be eligible, the item must be:

  • In the same condition as received

  • Unused, with all original tags

  • In the original packaging

  • Accompanied by proof of purchase

2. Oversized Canvas Prints — Non-Returnable

Due to international freight limitations, high dimensional-weight shipping costs, specialized oversized packaging, and the high risk of damage during reverse logistics, oversized canvas prints cannot be returned once produced and shipped.

Oversized canvas sizes include:

  • Square: 36×36 in / 90×90 cm and above

  • Vertical / Horizontal: 32×48 in / 80×120 cm and above

These large-format items fall under special freight classifications by DHL, UPS, and FedEx, making them final sale.

3. Return Shipping Costs (Standard Sizes Only)

Unless the item arrives damaged, defective, or incorrect, the customer is responsible for all return shipping costs.

  • The customer must arrange and pay for the courier of their choice.

  • Rossetti Art does not coordinate return shipments.

  • A valid tracking number is required for all returns.

4. Damages & Issues

To support sustainability, Rossetti Art may offer a full refund without requiring the item to be returned.

To qualify, email clear photos of the issue to:
📧 support@rossettiart.com

Once approved, you may keep or donate the item.

5. Exchanges

To receive a replacement quickly, return the eligible item first.
After your return is accepted, you may place a new order.

6. Return Authorization (RMA)

To begin a return, contact us at:
📧 support@rossettiart.com
within 30 days of delivery.

After approval:

  • The item must be shipped back within 14 days

  • A valid tracking number must be provided

  • The customer is responsible for arranging the courier and ensuring safe, secure delivery

7. Refunds

After we receive and inspect your return, we will notify you of approval or denial.

Approved refunds will be issued to your original payment method.
Your bank or card provider may require additional processing time to reflect the refund.

🎨 Handmade Paintings & Sculpture Art

Returns 🚫

Due to their unique, handmade, and custom-created nature, handmade paintings and sculptures cannot be returned.

Damaged Handmade Art

If your handmade artwork arrives damaged:

  • A full refund will be issued within 3 business days

  • Clear photo evidence or a courier claim screenshot is required

Delivered but Not Received

  • If delivered to the wrong address, we will refund or replace the order within 3 business days.

  • If delivered to the correct address with valid proof (e.g., tracking), refunds may be denied.

  • If the buyer refuses or fails to receive the order, refunds cannot be issued.