Damaged Product - Delivered But Not Received

Damaged Product

Have you received a damaged product?

All damages must be reported within 48 hours of receipt.

Please follow these instructions:

Please send us all 4 of the following photos:

• A close-up photo showing the damage in detail
• A photo of the entire product
• A photo of the entire outer shipping box/package
• A clear photo of the shipping label

I need these photos so that we can resolve the issue as quickly as possible.

Delivered But Not Received

• If delivered to the wrong address, the order will be fully refunded or replaced within 3 business days.
• If delivered to the correct address but not received, and proof of delivery is provided, refund requests may be denied.
• If the buyer refuses or fails to receive the product, refund requests will be denied.

Shipping Address Policy

Please ensure that your shipping address is entered accurately and completely at checkout.
For security and insurance reasons, we are not able to modify the shipping address after an order has been placed.

👉 If you entered an incorrect address, you are required to cancel the order and place a new order with the correct shipping address.

Orders will always be shipped exactly to the address provided during checkout.