Damaged Product - Delivered But Not Received

Damaged Product

Have you received a damaged product?

All damages must be reported within 24 hours of receipt.

Please follow these instructions:

• Send a photo of:
• Photos of the damage
• Photo of the entire print
• Photo of package label, text/barcode must be legible
• Photo of packaging inside (bubble wrap, corner protectors, and the inside of the cardboard box where you can see the buffer that has been made)
• Photo of the outside of the package, preferably a close-up of any damage to the package. Note: There is not necessarily visible damage to the package even if there is transport damage.

I need these photos so that we can resolve the issue as quickly as possible.

Delivered But Not Received

• If delivered to the wrong address, the order will be fully refunded or replaced within 3 business days.
• If delivered to the correct address but not received, and proof of delivery is provided, refund requests may be denied.
• If the buyer refuses or fails to receive the product, refund requests will be denied.